Frequently asked questions about hotels.
If you have any other questions, please feel free to contact us.
What time is check-in / out? How much is the extension?
Check-in is at 15:00 and check-out is at 11:00. However, the time may change depending on the accommodation plan you booked, so please check when making a reservation. Check-in by 15:00 will be processed and luggage will be stored. Check-out extension is 1,000 yen per hour after 11:00. The maximum time is 2:00 pm, and after 2:00 pm, a one-night fee will be charged.
How much is the cancellation fee?
Cancellation on the day and non-night stay without contact will be charged 100% of the accommodation fee, and 80% if the day before.
Is there a hotel curfew?
The hotel is open 24 hours a day, so there is no curfew. The entrance is locked from 23:00 midnight to 6:00 am. Hold the card key of the room over the designated place to open it.
What if I left something in my room?
Please contact the front desk. Front: 06-6213-9040 (representative) will check. However, food and beverages are disposed of for hygiene reasons. In addition, please note that we may dispose of lost items that the customer deems to have been thrown away.
Handling of lost items
Lost and found items will be kept for a certain period of time and then processed in accordance with the Lost and Found Law.
I would like to leave my luggage before staying.
Luggage can be stored at the front desk. If you would like to send your luggage to the hotel, please contact the following address.
〒542-0071 osaka osaka fu shi cyuo ku dotonbori 2-3-25
Dotonbori hotel front desk
We will keep the items purchased on the Internet, but please use the items that have been pre-paid.
Please arrive the luggage on the day of your stay or the day before.
Please note that it cannot be stored for a long period of time.
Luggage will be shipped and stored at the front desk after check-out. Please feel free to tell us.
Is there a convenience store nearby?
There are Seven-Eleven and Lawson in about 3 minutes on foot. In addition to lunch, liquor, and daily necessities, various services such as ATMs, airline tickets (payment only), airport bus tickets, high-speed buses, rental cars, ferry coupons, various tickets, USJ admission tickets, postal services, digital camera prints, etc. there is. We will guide you at the front desk.
I have a small child, so I would like to sleep with him.
Children under 12 years old (elementary school students) can use existing bed for free. Free breakfast.
Single: Up to 1 child
Semi-double: Not possible
Twin: Up to 2 children
Triple: Up to 1 child
possible to sleep together.
For details and application, please refer to and select the options from the Internet reservation screen.
I would like to pay by credit card.
The following credit cards are accepted.
VISA、JCB、Master Card、Diner’s Club、American Express、DISCOVER in addition, you can choose to pay by debit card, electronic payment Alipay, WeChat Pay, or PayPay. Payment can only be made in one lump sum.
Do you have non-smoki?ng rooms
All guest rooms are non-smoking. When you smoke, please use the smoking booth on the 5th or 7th floor.
Room equipment and amenities
Shampoo, conditioner, body soap, toothbrush, hairbrush, shaving kit, nightwear (sleeping clothes), towels, slippers, hair dryer, electric kettle for water heater, deodorant spray, drinks brewed tea, mineral water 500 ml are prepared in all rooms.
For women, we will give you a cosmetic set at the front desk. (free)
Cleansing, face wash, lotion, milky lotion, cotton, hair band, etc.
Is it possible to stay only for minors?
If the guest is a minor (under 18 years old) and is alone or Only with minors, we ask the parent or guardian to submit this document.
Is there anything you can do to stay on the anniversary?
If you apply in advance, the hotel staff will decorate your room.
Please apply from the following form.
About delivery / receipt
1. Please be sure to write down the guest name.
If the item is sent by someone other than the guest, please write down the guest’s name in the remarks column. For overseas customers, please wite down the name of the person who made the reservation in English. If the guest cannot be verified, we will not be able to receive your luggage.
2.Please describe the date of stay.
3.Please refrain from sending valuables.
4.Luggage can be picked up from one week before the date of stay.
5.If you purchased online, please pay in advance.
We cannot accept luggage by cash on delivery.
※Please contact the courier company you used for the number of days until your parcel arrives. You will receive it at check-in.
〒542-0071 osaka fu osaka shi chuo ku dotonbori 2-3-25
dotonbori hotel front desk
Is it possible to have a party in the room?
Please Stop doning parties in the guest rooms as they may cause inconvenience to other guests.
The 1st floor lobby is open as a free space even at midnight. All-you-can-drink soft drinks are also available. Please enjoy using it.
Is there an iron?
Irons and ironing boards are available for rent at the front desk.
Is there a coin laundry ?
We have 2 washing machines and 2 dryers on the 5.7th floor of the hotel.
Washing machine 200 yen (tax included) / 30 minutes, dryer 100 (tax included) / 45 minutes, liquid detergent is free. Please bring a 100-yen coin when using.
Are there any rooms with a good view?
We do not have a room where you can enjoy the view, but we will guide you to a room that meets your expectations as much as possible.
Are there rooms with washlets?
All rooms are equipped with a heated toilet seat type washlet made by TOTO.
Can I use a computer in my room?
All guest rooms are equipped with high-speed internet (maximum 100 Mbps).
You can connect to the high-speed Internet from your computer for free by setting the connection.
WIFI is also available. Please use a laptop computer that can be rented for free, or bring it with you.
We do not have a computer in the room.
There are times when it is difficult to connect to the line.
This is for customers who have a LAN terminal and a PC that can be connected to a LAN.
We cannot provide support for various settings on your personal computer.
We are not responsible for any troubles such as virus infection or loss of information.
Thank you for your understanding in advance.
You can also use the computer and printer (black and white) in the lobby in front of the front desk on the 1st floor free of charge.
You can use it at the front desk.
Is there a laundry service?
Please put the laundry in the laundry bag that is always available in the guest room and bring it directly to the front desk.
If you bring it by 10:00, it will be finished at 18:00.
However, we are closed on Sundays, public holidays, New Year, Golden Week, and Obon.
Is there a massage in the room?
From 20:00 to 2:00 the next day, the price is ¥ 3,800 (tax included) for 40 minutes.
Reservations can be made at the front desk on the day of your stay.
Please pay in cash only and pay directly in your room.