Frequently asked questions
If you have any further questions, please feel free to contact us.
What time is check-in / -out? Can I check-out later?
Check-in is possible from 15:00 and the check-out time is 11:00. Please note that depending on the plan you booked, these times may differ. We can store your luggage until check-in if you arrive earlier than 15:00. You can extend your check-out time until 14:00 for ¥1,000/h. If you check out any later than 14:00, an additional night will be charged.
How much is the cancellation fee?
In case of same day cancellation, we will charge 100 % of the accommodation fee and 80% if you cancel the day before.
Is there a curfew?
The hotel is open 24 hours, so there is no curfew. However, the entrance is locked from 24:00 midnight to 6:00 am. You can open it by holding your key card over the touch panel next to the door.
What if I left something in my room?
Please contact the front desk. TEL: 06-6213-9040 We will check for any forgotten items. However, food and beverages are disposed the same day for hygiene reasons. Please note that we may dispose of items in the waste baskets.
Handling of lost items
Lost and found items will be kept for a certain period of time and then processed in accordance with the Lost and Found Law.
I would like to leave my luggage before staying.
Luggage can be stored at the front desk. If you would like to send your luggage to the hotel, please contact the following address.
〒542-0071 Osaka-fu Osaka-shi Chuo-ku Dotonbori 2-3-25
Dotonbori Hotel front desk
We will accept and keep mail and parcels for you, but please make sure they are prepaid. Plase understand that we cannot accept any POD items. Please send any luggage so it arrives on the day of your stay or the day before. Please note that it cannot be stored for a long period of time. We can send store and send your luggage to an airport/designated address. If you wish to mail your luggage, please ask our front desk staff after check-out.
Is there a convenience store nearby?
There are lots of convenience stores in walking distance (the nearest ones are Lawson and Seven Eleven). They provide various products such as as food, beverages, daily necessities, various services like ATMs, airline tickets (payment only), airport bus tickets, high-speed bus tickets, rental car reservations, ferry tickets, coupons, USJ admission tickets, postal services, digital camera prints, etc. We will guide you at the front desk.
Can my small child sleep in the same bed as me?
Children under 12 years of age (elementary school students) can sleep in the same bed as you and eat breakfast for free.
Single: Up to 1 child
Semi-double: Not possible
Twin: Up to 2 children
Triple: Up to 1 child
For details and application, please refer to and select the options from the Internet reservation page.
I would like to pay by credit card.
We accept the following credit cards:
VISA、JCB、Master Card、Diner’s Club、American Express、DISCOVER
You can also pay by debit card, electronic payment Alipay, WeChat Pay, d Barai, Mercari Pay or PayPay.
Do you have non-smoking rooms?
All guest rooms are non-smoking. If you wish to smoke, please use the smoking booth on the 5th or 7th floor.
What amenities are provided in the rooms?
Shampoo, conditioner, body soap, toothbrush, hairbrush, shaving kit, night gown, towels, slippers, hair dryer, electric kettle, air freshener, tea bags and mineral water are prepared in all rooms.
We also provide skin care products at the front desk (free).
Skincare products include oil cleanser, face wash, toner, milky lotion, cotton buds, cotton pads, hair ties, etc.
Can minors stay at the hotel by themselves?
If the guest is a minor (under 18 years old) and wishes to stay by themselves or with other minors, we ask a parent or guardian to submit the document.
I would like to celebrate a birthday/special occasion. Can you decorate my room?
Yes. We offer a variety of different styles and services at different price points (including free options). Please apply in advance so we can prepare the decorations for your room.
You can apply using the following form:
About luggage/mail delivery and pick-up
1. Please be sure to write down the guest name。
If the item is sent by someone other than the guest, please write down the guest’s name together with the address. For overseas guests, please wite down the name of the person who made the reservation in English. If the guest cannot be verified, we will not be able to receive your items.
2.Please write down the check-in date.
3.Please refrain from sending valuables.
4.We accept items up from one week before the check-in date.
5.If you purchase items online and have them mailed to the hotel, please pay in advance.
We cannot accept mail by COD.
※Please keep the tracking number of your delivery.
〒542-0071 Osaka-fu Osaka-shi Chuo-ku Dotonbori 2-3-25
Dotonbori Hotel Front Desk
Is it possible to have a party in the room?
We ask our guests not to have any parties in the rooms as they may inconvenience other guests.
The 1st floor lobby is open as a free space even at midnight. All-you-can-drink soft drinks are also available. Please use the the lobby for any get-togethers instead.
Do you have a water dispenser?
Yes. You can use the water dispensers on the 5th and 7th floor for free.
Is there a laundry room?
There are 2 washing machines and 2 dryers each on the 5th and 7th floor.
Cost Washing machine ¥300 (tax incl.) / 30 minutes, dryer ¥100 (tax incl.) / 45 minutes. Please make sure to bring ¥100 coins.
Are there any rooms with a good view?
Unfortunately, there are no rooms with a good view due to neighboring buildings.
Are there rooms with washlet toilets?
All rooms are equipped with a heated toilet seat type washlets made by TOTO.
Can I use a computer in my room?
All guest rooms are equipped with high-speed internet (maximum 100 Mbps).
You can connect to the high-speed Internet from your computer for free.
WIFI is also available. You can use either your own computer or borrow one of our rental laptops.
Please note that there are no desktop computers provided in the rooms.
There are times when it is difficult to connect to the line.
For guests who have a LAN terminal and a PC that can be connected to a LAN.
We cannot provide support for various settings on your computer.
We are not responsible for any troubles such as virus infection or loss of information.
Thank you for your understanding.
You can also use the computer and printer (black and white printing only) in the lobby in front of the front desk on the 1st floor for free.
Is there a laundry service?
Please put the laundry in the laundry bag that is proviced in your room and bring it directly to the front desk.
If you bring it by 10:00, your claened items will be ready by 18:00.
This service is not available on Sundays, public holidays, New Years, Golden Week, and Obon.
Can I book an in-room massage?
Yes. From 20:00 to 2:00 the next day, the price is ¥ 3,800 (tax incl.) for 40 minutes.
Reservations can be made at the front desk on the day of your stay.
Please pay in cash only directly in your room.